Why Choose Flowers Bethnal Green for Flower Delivery in Bethnal Green?

Our Returns, Refunds & Complaints Policy

Returns, Refunds & Complaints Policy: Flower Quality You Can Trust

At Flowers Bethnal Green, serving local households and businesses, we are dedicated to providing the highest standard of fresh flowers in Bethnal Green. Our trusted team hand-picks and arranges every order with care, ensuring you receive only the freshest, most beautiful blooms. We know how important peace of mind is when you send or receive flowers, which is why we stand behind our Fresh Flowers Guarantee for every order delivered in the Bethnal Green area.

Damaged-On-Arrival Policy

While we take every possible precaution to deliver flowers in pristine condition, we understand that accidents can occasionally happen during transit. If you find your bouquet or arrangement is noticeably damaged upon arrival, please contact us on the day of delivery. We kindly ask that you provide clear photographic evidence of the damage so our team can quickly assess the situation. This helps us improve our service and ensures that you receive a speedy resolution.

Our Fresh Flowers Guarantee and Freshness Window

We pride ourselves as a top local Bethnal Green florist offering a Fresh Flowers Guarantee. Our blooms are sourced fresh daily and arranged just before dispatch to maximise their vase life. We guarantee your flowers will look fresh and vibrant for at least five days from the day of delivery, provided they are cared for according to our included instructions. Should your flowers appear wilted or lose their freshness within this five-day window despite following our care guidelines, please reach out to us promptly.

Refunds and Replacements: Your Options

Your satisfaction is our priority, and we want your experience with Flowers Bethnal Green to be exceptional. If your flowers arrive damaged, wilted, or not as described, and you contact us within our freshness window, you can choose either of the following options:

  • Replacement Arrangement: We will deliver a fresh replacement bouquet to your original delivery address at the earliest available slot, free of charge.
  • Full Refund: Receive a prompt, full refund to your original payment method, subject to confirmation of your claim.

We handle all claims on a case-by-case basis and may request a photo to verify any quality issues. Replacement or refund claims must be made within five days of delivery to be eligible.

Complaints Process

If you are not completely satisfied with your order or our service, we encourage you to contact us as soon as possible so we can resolve any concerns. Our dedicated team reviews every complaint thoroughly and aims to respond within one working day. Please provide details of your order and the issue encountered, along with any supporting photographs when relevant, so we can investigate fully and resolve matters promptly. Your feedback helps us continuously improve our offering to the Bethnal Green community.

Your Trusted Local Florist in Bethnal Green

As a leading Bethnal Green florist, our local roots run deep. We are committed to supporting nearby households and businesses with reliable, friendly service and the freshest possible flowers. Thank you for trusting Flowers Bethnal Green—we value your satisfaction, and it’s our privilege to bring floral delight into your home or workplace. Should you have any concerns, rest assured our team is here for you every step of the way.

Top Products


Get In Touch

Please fill out the form below to send us an email and we will get back to you as soon as possible.

Company name: Flowers Bethnal Green
Street address: 74 Bonner St, Bethnal Green, London, E2 0QP
E-mail: [email protected]
Opening Hours: Monday to Sunday, 00:00-24:00
Website: flowersbethnalgreen.co.uk

Description: Learn about our Damaged-On-Arrival policy, fresh flowers guarantee, refund/replacement options, and complaints process. Flowers Bethnal Green - your trusted local florist.

About Us | Accessibility Statement | Contact Us | Cookie Policy | Corporate Accounts | Delivery | Flower Care | Guarantees | Modern Slavery Statement | Payment | Privacy Policy | Returns And Refund | Sustainability | Terms And Conditions | Track Your Order | My Account | Order History | Returns | Blog | Sitemap

Copyright © . Flowers Bethnal Green. All Rights Reserved.

Payments powered by Stripe (Pay with Visa, Mastercard, Maestro, American Express, Union Pay, PayPal)
Order Now - Same Day Delivery