Welcome to Flowers Bethnal Green, your trusted provider for online flower delivery in Bethnal Green and the surrounding areas. These Terms and Conditions govern your access to and use of our website, as well as all flower purchases, delivery, and related services. Please take the time to read and understand these Terms & Conditions before placing an order. By using our site and ordering online, you agree to be legally bound by these terms. If you do not accept these terms, please refrain from ordering or using our services.
Flowers Bethnal Green specialises in the online retail and delivery of fresh flowers and related products to customers located in Bethnal Green and nearby areas. These terms are binding for all customers using our online flower delivery services within our delivery reach, which encompasses Bethnal Green and its surrounding localities.
To place an order for flower delivery in Bethnal Green, customers must select their desired items from our online catalogue and follow the guided checkout process. Upon selection, you will be prompted to provide delivery details, recipient information, preferred date of delivery, and any relevant personalisation or notes. Please ensure that all delivery details are accurate to avoid delays or failed deliveries.
Upon submitting your order, you will receive an automated order confirmation via our website. This email acknowledges receipt of your order but does not constitute acceptance of your order. Acceptance of your order and the formation of a contract between you and Flowers Bethnal Green will occur once we have reviewed your order, confirmed availability of the chosen items, and processed your payment successfully. In the event that a particular flower variety or item is unavailable, we reserve the right to substitute with flowers of equal or higher value and similar style to maintain a consistent standard of arrangement. If a significant substitution is necessary, we will contact you for approval.
We cannot accept responsibility for orders where the delivery address or recipient details are provided incorrectly by the customer. Please check all entered information carefully before finalising your purchase.
All prices listed on our website are in Pounds Sterling (£) and are inclusive of Value Added Tax (VAT) where applicable unless stated otherwise. The price payable for the goods and delivery is as set out on our website at the time you place your order. Payment for all orders must be made in full at the point of order through our secure online payment gateways. We accept major credit and debit cards. Payment details are processed securely; we do not store your card information.
Your payment acts as an instruction to us to begin processing your flower order for delivery in Bethnal Green. If payment is declined or fails to authorise, your order will not be processed, and you will be notified. We reserve the right to cancel any order if we suspect fraudulent use of payment methods or an unauthorised transaction.
We offer flower delivery across Bethnal Green and selected surrounding areas. Our standard delivery options, including timeframes and applicable charges, are clearly detailed during the checkout process. Orders for same-day delivery typically must be placed by the cut-off time stated on our website. While we make every reasonable effort to deliver on your chosen date, we cannot always guarantee a specific delivery time, particularly during peak periods or under exceptional circumstances beyond our control.
Deliveries are made to the address provided at checkout. If the recipient is not present at the delivery address, flowers may be left with a neighbour or in a safe place, or a card may be left with instructions for re-delivery or collection. Once delivered or left at the notification point, the responsibility for the bouquet passes to you or the recipient.
In instances where incorrect or incomplete delivery details are provided, we reserve the right to charge the full order price again for re-delivery, or to refuse re-delivery if we cannot make a successful delivery within our area of operation.
Should you wish to modify or cancel your online flower order for delivery in Bethnal Green, you must contact us as soon as possible. We aim to accommodate amendments or cancellations to the best of our ability; however, requests may only be actioned if the order has not reached the stage of preparation or dispatch. Due to the perishable nature of flowers and the need for timely creation of arrangements, cancellations or amendments received after preparation or dispatch cannot be honoured and the full amount will be charged.
If your cancellation is approved prior to preparation or dispatch, a full refund will be processed to your original payment method. Please allow several working days for refunds to be reflected in your account, as processing times may vary depending on your payment provider.
As flowers are highly perishable, returns are generally not accepted unless the goods are received in unsatisfactory condition. In the rare event that you are not satisfied due to damage in transit, wilting, or quality concerns, please notify us within 24 hours of delivery with photographic evidence of the issue. We will assess each case individually and offer either a replacement or a refund at our discretion. Please note that substitutions due to seasonal availability or minor variations in presentation do not constitute grounds for returns or compensation unless the item received is substantially different from what was ordered.
Flowers Bethnal Green strives for excellence in both product and service. However, we shall not be liable for defects or delays arising from circumstances beyond our reasonable control, including but not limited to adverse weather, transport disruption, or acts of third parties not engaged by Flowers Bethnal Green. In cases where we fail to perform our obligations under these Terms due to such circumstances, our liability shall be limited to a full refund for the affected order.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot legally be limited or excluded under UK law.
Subject to the above, our maximum liability shall, in any event, be restricted to the value of the original order placed by you.
It is your responsibility to ensure that all provided information is accurate and that all recipients are available to accept the delivery within Bethnal Green or the specified surrounding areas. If you have any allergies or specific preferences, you must inform us during the order process. By using our website and services, you represent that you are at least 18 years old and capable of entering into a binding contract.
All content, images, and product descriptions featured on the Flowers Bethnal Green website are the intellectual property of Flowers Bethnal Green or its content suppliers. This material is protected by copyright, trademark, and other applicable intellectual property laws. It may not be copied, reproduced, distributed, or used for any commercial purpose without our express written permission.
We collect and process personal data in accordance with current UK Data Protection laws. Your information is used solely for the purpose of fulfilling orders, internal administration, and improving our service. We do not sell or share your data with third parties except as required to fulfil your order or by law. Please refer to our Privacy Policy for more information regarding how we handle your data.
We reserve the right to amend or update these Terms and Conditions at any time, without prior notice. Revised terms will be posted on our website and will apply to all orders placed after the date of publication. It is your responsibility to review these terms regularly before placing an order.
These Terms and Conditions, and any disputes or claims (including non-contractual disputes or claims) arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any disputes arising under or in connection with these terms.
Should you have any queries regarding your order, delivery, or these Terms and Conditions, please reach out to us through the contact form provided on our website. Our team aims to respond to all enquiries as promptly as possible during our published business hours.
These Terms and Conditions apply to all online flower delivery orders placed with Flowers Bethnal Green by customers located in Bethnal Green and surrounding areas. Please ensure your address falls within our defined service area before placing an order for delivery.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 74 Bonner St, Bethnal Green, London, E2 0QP.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bethnal Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bethnal Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
